FAQ

A.  At Top Notch Balloon Creations, we specialize in custom balloon décor for corporate events, grand openings, galas, fundraisers, milestone celebrations, and more. Our services include balloon delivery, grab-n-go designs, training classes, and rentals for backdrops and displays. Service Page

A.  We’re based in Northville, Michigan, and proudly serve all counties within a 50-mile radius of Metro Detroit. For large-scale or specialty events, we also travel for destination celebrations—bringing Top Notch Balloon Creations anywhere your event takes you. Call us today for a custom quote. Let’s chat

A. Our office hours are Tuesday through Saturday, 9:00 AM – 6:00 PM. We operate by appointment only to give each client our full attention. You can easily schedule a consultation call directly through our website using our online booking calendar.

A. Yes! We offer site visits when needed to make sure your décor fits the space and flows just right. A 30-minute on-site visit is $75, and an in-person consultation at our office is $50. Phone, email, and text consultations are always free.

A.  Your date is only secured with a reservation payment and a signed contract. We cannot hold spots without both, as bookings are taken on a first-come, first-served basis. For your convenience, we offer 24/7 online self-serve booking where you can choose your décor, sign electronically, and pay instantly. Spots book fast, so we recommend reserving as early as possible to guarantee availability.

A.  Yes, we do accept last-minute orders when our schedule allows. Orders placed within 24 hours of the event are subject to a rush fee starting at $150 and up, depending on the order size, design complexity, delivery distance, and setup logistics. Custom-made décor requires advance preparation and is not available for last-minute orders. Last-minute availability is not guaranteed. We recommend calling us directly for urgent requests so we can confirm availability and provide an accurate quote.

A. Yes, we do! Our regular office hours are Tuesday–Saturday, 9:00 AM – 6:00 PM. If your event requires services outside of these hours, additional fees apply. Early Bird setups (before 9:00 AM): $175 and up. Late Night setups or pickups (after 6:00 PM): $150 and up. These fees vary depending on the size of the order, travel distance, and logistics involved. We’ll always let you know in advance if your event falls into an early morning or late-night window so there are no surprises.

A.  Delivery and setup start at $150 and may increase based on the size of your order, location, and logistics. We’ll include that clearly in your quote.

A.  Yes, we can return after your event to strike and remove the décor. Just let us know in advance so we can include it in your proposal. A return-to-strike fee starts at $85 and up, depending on your event location and the size of your order.

A.  We offer three easy ways to secure your event date with Top Notch Balloon Creations:

• 24/7 Self-Serve Online Booking  – Available for Michigan residents within a 50-mile radius of our location.
• Save-the-Date Booking – Ideal if you know you want Top Notch Balloon Creations but haven’t finalized your décor details yet.
• Proposal/Quote/Invoice – Once you approve your customized proposal and pay the required reservation fee, your date is officially secured.

Why book early? Our calendar fills up quickly, especially during peak seasons. Locking in your date ensures availability and gives you peace of mind knowing your celebration is in great hands.

A.  Your remaining balance is due two weeks before your event date. Don’t worry—we’ll send friendly reminders so you’re never caught off guard. For bookings made within two weeks or less of the event, full payment is required at the time of booking. Payment Methods Accepted: We accept all major credit cards, ACH bank transfers, and business checks. (Please note: checks must be received and cleared before your event date.)

A. Our service agreement protects both you and Top Notch Balloon Creations by clearly outlining all event details in writing. It ensures:

• Your décor specifications – colors, styles, and design details are confirmed.
• Delivery, setup, and strike times – so everything runs smoothly and on schedule.
• Your event location logistics – including parking, venue access, and setup requirements.
• Your financial investment – pricing, deposits, and final payments are clearly stated.
• Policies and protections – covering cancellations, rescheduling, weather, and venue restrictions.

  Signing the agreement gives you peace of mind knowing there will be no surprises and gives our team a clear roadmap to deliver a seamless experience.

We understand that plans can change. Our cancellation policy is designed to be fair while also protecting the time and materials reserved for your event.

• Reservation Fee – The initial reservation fee is non-refundable.
• Custom Décor Orders – Any décor that has been custom-ordered, personalized, or already created is non-refundable.

Standard Cancellation Refunds:

• 30+ days before your event: The remaining balance (minus the reservation fee and any custom décor) is fully refundable.
• 15–29 days before your event: 50% of the remaining balance is refundable.
• 14 days or less before your event: No refunds are issued, as staffing, materials, and scheduling have already been committed.
• Acts of God / Weather-Related Cancellations – For outdoor décor, weather conditions (such as extreme heat, rain, or wind) may affect installation and longevity. If severe weather or unforeseen circumstances beyond anyone’s control prevent setup, we will work with you to adjust décor indoors (if possible) or transfer your balance (excluding custom décor costs) to a future date within 6 months, based on availability.

If you need to reschedule for other reasons, we’re happy to transfer your balance (excluding custom décor costs) to a new date within 6 months, subject to our availability.

A. Yes! When you complete our contact form, you are automatically sent our menu and pricing guide. From there, you can create your own budget using the guide as a reference, or have us customize an order for you based on your event vision, theme, and needs.

Please note: the menu provides starting prices. Since most of our décor is fully customized, final pricing may vary depending on size, design complexity, and installation logistics. Also, keep in mind that delivery, setup, and strike (takedown/removal) fees are separate from décor pricing and will be clearly outlined in your proposal.

A.  We sure do. We have a wide selection of premium balloon colors to match your brand, theme, or mood. Let us know your palette and we’ll show you your options.

Balloon décor longevity depends on placement, environment, and type of inflation:

• Indoor Décor – With proper care, balloons can last several days to a week or more. We guarantee indoor décor for 2 days when placed away from direct sunlight, windows, sharp objects, or high-traffic areas. Maintenance packages are available if you’d like your décor refreshed for longer events.
• Outdoor Décor – Balloons are highly sensitive to heat, sunlight, wind, and weather conditions. Because of this, we only guarantee outdoor décor for the day of your event. Décor will look great for the celebration, but we cannot ensure longevity beyond that.
• Helium vs. Air-Filled Balloons – Helium balloons have a much shorter lifespan, typically 8–24 hours for latex and several days to weeks for foils (with Hi-Float treatment extending latex float time). Air-filled décor (arches, columns, garlands, sculptures) generally lasts much longer, often several days or more indoors.

A. Weather & Atmosphere Conditions: Top Notch Balloon Creations cannot be held responsible for decorations installed in an uncontrolled climate. There is no guarantee for any type of outdoor decorations. All outdoor performances must be conducted safely, and I will be responsible for an in-door contingency plan.

A. No. For quality, safety, and consistency, we only use balloons supplied by Top Notch Balloon Creations.

A.  Yes! We use biodegradable latex balloons and practice responsible decorating. We also run a latex balloon recycling program that helps support local charities. You can read all about it here. 

A.  We sure do—especially for nonprofits who’ve supported us in the past. We offer discounted or donated décor to a few organizations each year. Feel free to ask if your event qualifies.

A. Yes! We offer grab-n-go balloon décor that you can pick up from our storefront. It’s perfect for smaller events or when you want great décor on a tighter budget.

Absolutely. We teach both beginners and aspiring professionals how to create stunning balloon designs. Classes are available online, in person, or as private sessions—just ask for details.

Yes! We offer a wide variety of backdrop rentals to elevate your event, including:

• Shimmer walls
• Grass walls
• Fringe walls
• Fabric draping
• Chiara boards
• Wood box backdrops
• Custom-themed foam board backdrops

Backdrops can be rented as standalone pieces or paired with balloon décor for a complete photo-worthy setup.